To use the Trusted Platform Module with Windows Hello, you may need to turn on TPM 2.0. If you still want to use Windows Hello when that setting is off, click the Windows Hello button or press Enter on the lock screen. Then you can use your account password to unlock 1Password without dismissing Windows Hello first. If your fingerprint sensor or camera is frequently unavailable, like when you dock your laptop, you can turn off Settings > Security > “Show Windows Hello prompt automatically”. Try resetting Windows Hello on your device.

Turn off Windows Hello in 1Password > Settings > Security, then turn it back on again.

Make sure that you are able to use Windows Hello to unlock your PC.

Make sure you have the latest version of 1Password.

If you still need help, follow these steps.

If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.

If you’re trying to change your account password.

If your face or fingerprint isn’t recognized, or there was an error on your companion device.

If the amount of time in Settings > Security > “Require password” has elapsed.

Sometimes you’ll need to enter your account password instead of using Windows Hello: To find out if your device is compatible, go to Start Windows Hello requires Windows 10 or later and a device with compatible hardware. To unlock with Windows Hello without entering your password after you quit 1Password or restart your PC, you can use the Trusted Platform Module with Windows Hello:

Place your finger lightly on the fingerprint sensor or look at the camera to unlock 1Password. You’ll see a message that Windows Hello is “Making sure it’s you”. Use Windows HelloĪfter you set up Windows Hello, open the 1Password app. Sometimes you’ll need to enter it instead of using Windows Hello. But don’t forget your 1Password account password. Now you can use Windows Hello to unlock the 1Password app.

Enter your account password to unlock the app.

Click your account or collection at the top of the sidebar and choose Lock.

Click Security, then turn on “Unlock using Windows Hello”.

Click your account or collection at the top of the sidebar and choose Settings.

Added support for an upcoming feature for the 1Password memberships, more details will be revealed soon.To set up Windows Hello in 1Password, make sure you’ve set up 1Password for Windows and Windows Hello.

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